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At Bitcy (“we”, “our”, “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile app, and related services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.<h2 data-start="596" data-end="628">1. Information We Collect</h2>We may collect the following types of information:<h3 data-start="683" data-end="717">1.1 Personal Information</h3><ul data-start="718" data-end="874">
<li data-start="718" data-end="731">
Full name
</li>
<li data-start="732" data-end="749">
Date of birth
</li>
<li data-start="750" data-end="767">
Email address
</li>
<li data-start="768" data-end="784">
Phone number
</li>
<li data-start="785" data-end="819">
Government-issued ID (for KYC)
</li>
<li data-start="820" data-end="843">
Residential address
</li>
<li data-start="844" data-end="874">
Banking or payment details
</li>
</ul><h3 data-start="876" data-end="914">1.2 Non-Personal Information</h3>




<ul data-start="915" data-end="1049">
<li data-start="915" data-end="929">
IP address
</li>
<li data-start="930" data-end="957">
Device type and browser
</li>
<li data-start="958" data-end="978">
Operating system
</li>
<li data-start="979" data-end="1011">
Pages visited and time spent
</li>
<li data-start="1012" data-end="1049">
Cookies and tracking technologies<h2 data-start="1056" data-end="1093">2. How We Use Your Information</h2>We use your information to:

<ul data-start="1124" data-end="1425">
<li data-start="1124" data-end="1158">
Create and manage your account
</li>
<li data-start="1159" data-end="1210">
Process deposits, withdrawals, and transactions
</li>
<li data-start="1211" data-end="1264">
Verify your identity and comply with KYC/AML laws
</li>
<li data-start="1265" data-end="1312">
Prevent fraud and enhance platform security
</li>
<li data-start="1313" data-end="1357">
Improve our services and user experience
</li>
<li data-start="1358" data-end="1425">
Send important updates, security alerts, and promotional offers<h2 data-start="1432" data-end="1471">3. How We Share Your Information</h2>We may share your information with:<ul data-start="1510" data-end="1819">
<li data-start="1510" data-end="1576">
Regulatory authorities to comply with laws and regulations
</li>
<li data-start="1577" data-end="1628">
Payment processors for transaction handling
</li>
<li data-start="1629" data-end="1691">
Service providers who assist in operating our platform
</li>
<li data-start="1692" data-end="1748">
Law enforcement when required by applicable laws
</li>
<li data-start="1749" data-end="1819">
Business partners (with your consent) for promotional purposes
</li>
</ul>


We do not sell your personal data to third parties.<h2 data-start="1885" data-end="1926">4. Cookies &amp; Tracking Technologies</h2>We use cookies to:<ul data-start="1948" data-end="2091">
<li data-start="1948" data-end="1982">
Improve platform functionality
</li>
<li data-start="1983" data-end="2009">
Store user preferences
</li>
<li data-start="2010" data-end="2050">
Track usage statistics for analytics
</li>
<li data-start="2051" data-end="2091">
Deliver personalized content and ads
</li>
</ul>


You can disable cookies in your browser settings, but some features may not work properly.<h2 data-start="2207" data-end="2233">5. Data Retention</h2>We keep your data for as long as necessary to:

<ul data-start="2284" data-end="2378">
<li data-start="2284" data-end="2308">
Provide our services
</li>
<li data-start="2309" data-end="2357">
Comply with legal and regulatory obligations
</li>
<li data-start="2358" data-end="2378">
Resolve disputes<h2 data-start="2385" data-end="2408">6. Your Rights</h2>You have the right to:

<ul data-start="2435" data-end="2641">
<li data-start="2435" data-end="2472">
Access the data we hold about you
</li>
<li data-start="2473" data-end="2522">
Request corrections to inaccurate information
</li>
<li data-start="2523" data-end="2601">
Request deletion of your account (subject to legal retention requirements)
</li>
<li data-start="2602" data-end="2641">
Opt-out of marketing communications<h2 data-start="2648" data-end="2678">7. Cookies &amp; Tracking</h2>We use cookies to:<ul data-start="2701" data-end="2803">
<li data-start="2701" data-end="2732">
Remember your login session
</li>
<li data-start="2733" data-end="2766">
Improve website functionality
</li>
<li data-start="2767" data-end="2803">
Analyze traffic and usage trends
</li>
</ul>


You can manage cookie preferences in your browser settings.<h2 data-start="2873" data-end="2902">8. Third-Party Links</h2>
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.<h2 data-start="3033" data-end="3067">9. Changes to This Policy</h2>
We may update this Privacy Policy at any time. Changes will be posted on our website with the updated date.<h2 data-start="3185" data-end="3208">10. Contact Us</h2>
For questions about this Privacy Policy, contact us: 
📧 support@bitcy.io 
🌐 <a data-start="3296" data-end="3324" class="" rel="noopener" target="_new" href="https://bitcy.io">bitcy.io</a></li></ul></li></ul>
</li>
</ul>
</li>
</ul>

Privacy Policy

Welcome to Bitcy (“we”, “our”, “us”). These Terms &amp; Conditions (“Terms”) govern your use of the Bitcy Exchange Platform, including our website, mobile application, services, and features (collectively, the “Services”). By creating an account or using our Services, you agree to these Terms.
If you do not agree with these Terms, you must not use our Services.<h2 data-start="705" data-end="726">1. Eligibility</h2>
<ul data-start="727" data-end="931">
<li data-start="727" data-end="778">
You must be at least 18 years old to use Bitcy.
</li>
<li data-start="779" data-end="850">
You must have the legal capacity to enter into a binding agreement.
</li>
<li data-start="851" data-end="931">
You must comply with all applicable local, national, and international laws.<h2 data-start="938" data-end="979">2. Account Registration &amp; Security</h2>
<ul data-start="980" data-end="1290">
<li data-start="980" data-end="1057">
You must register for an account using accurate and complete information.
</li>
<li data-start="1058" data-end="1144">
You are responsible for maintaining the confidentiality of your login credentials.
</li>
<li data-start="1145" data-end="1220">
You must enable Two-Factor Authentication (2FA) for added security.
</li>
<li data-start="1221" data-end="1290">
Any activity under your account is deemed to be conducted by you.<h2 data-start="1297" data-end="1323">3. KYC &amp; Compliance</h2>
<ul data-start="1324" data-end="1702">
<li data-start="1324" data-end="1469">
You must complete Know Your Customer (KYC) verification before accessing certain services such as deposits, withdrawals, and P2P trading.
</li>
<li data-start="1470" data-end="1611">
We may request additional documents to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
</li>
<li data-start="1612" data-end="1702">
Failure to provide required documents may result in account suspension or termination.<h2 data-start="1709" data-end="1735">4. Services Offered</h2>Bitcy provides:<ul data-start="1754" data-end="1905">
<li data-start="1754" data-end="1793">
Cryptocurrency trading (Spot &amp; P2P)
</li>
<li data-start="1794" data-end="1819">
Secure wallet storage
</li>
<li data-start="1820" data-end="1853">
Deposit &amp; withdrawal services
</li>
<li data-start="1854" data-end="1905">
Portfolio tracking and account management tools
</li>
</ul>


We may add, modify, or remove services at any time without prior notice.<h2 data-start="1988" data-end="2020">5. Deposits &amp; Withdrawals</h2>
<ul data-start="2021" data-end="2405">
<li data-start="2021" data-end="2099">
Deposits and withdrawals are processed only to and from verified accounts.
</li>
<li data-start="2100" data-end="2183">
Blockchain network confirmations and banking hours may affect processing times.
</li>
<li data-start="2184" data-end="2332">
You must ensure you send only the correct cryptocurrency to the correct wallet address — incorrect transactions may result in irreversible loss.
</li>
<li data-start="2333" data-end="2405">
All withdrawals are subject to 2FA verification and security checks.<h2 data-start="2412" data-end="2435">6. Trading Rules</h2>
<ul data-start="2436" data-end="2641">
<li data-start="2436" data-end="2492">
You are solely responsible for the trades you place.
</li>
<li data-start="2493" data-end="2547">
Orders executed cannot be reversed once confirmed.
</li>
<li data-start="2548" data-end="2641">
Bitcy does not guarantee profits and is not liable for losses due to market fluctuations.<h2 data-start="2648" data-end="2672">7. Fees &amp; Charges</h2>
<ul data-start="2673" data-end="2818">
<li data-start="2673" data-end="2776">
Trading, deposit, and withdrawal fees apply as per our Fee Schedule (available on our website).
</li>
<li data-start="2777" data-end="2818">
Fees may change without prior notice.<h2 data-start="2825" data-end="2840">8. Risks</h2>
<ul data-start="2841" data-end="3042">
<li data-start="2841" data-end="2911">
Cryptocurrency markets are volatile and carry a high risk of loss.
</li>
<li data-start="2912" data-end="2960">
You may lose some or all of your investment.
</li>
<li data-start="2961" data-end="3042">
Bitcy is not responsible for any losses arising from your trading activities.<h2 data-start="3049" data-end="3080">9. Prohibited Activities</h2>You must not:

<ul data-start="3097" data-end="3270">
<li data-start="3097" data-end="3156">
Engage in fraudulent, deceptive, or illegal activities.
</li>
<li data-start="3157" data-end="3215">
Use Bitcy for money laundering or terrorist financing.
</li>
<li data-start="3216" data-end="3270">
Attempt to hack, exploit, or disrupt our Services.<h2 data-start="3277" data-end="3320">10. Account Suspension &amp; Termination</h2>We may suspend or terminate your account if you:

<ul data-start="3372" data-end="3500">
<li data-start="3372" data-end="3396">
Violate these Terms.
</li>
<li data-start="3397" data-end="3455">
Engage in suspicious, fraudulent, or illegal activity.
</li>
<li data-start="3456" data-end="3500">
Provide false or misleading information.<h2 data-start="3507" data-end="3541">11. Limitation of Liability</h2>
<ul data-start="3542" data-end="3726">
<li data-start="3542" data-end="3621">
Bitcy is not liable for any indirect, incidental, or consequential damages.
</li>
<li data-start="3622" data-end="3726">
We are not responsible for technical issues, network failures, or third-party service interruptions.<h2 data-start="3733" data-end="3765">12. Intellectual Property</h2>
<ul data-start="3766" data-end="3934">
<li data-start="3766" data-end="3845">
All content, trademarks, and software on Bitcy are owned or licensed by us.
</li>
<li data-start="3846" data-end="3934">
You may not copy, reproduce, or distribute our materials without written permission.<h2 data-start="3941" data-end="3959">13. Privacy</h2>
Your personal information is handled in accordance with our Privacy Policy.<h2 data-start="4048" data-end="4075">14. Changes to Terms</h2>
We may update these Terms at any time. Continued use of our Services after changes means you accept the revised Terms.<h2 data-start="4203" data-end="4227">15. Governing Law</h2>
These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].<h2 data-start="4370" data-end="4391">16. Contact Us</h2>
For any questions about these Terms, contact us at: 
📧 support@bitcy.io 
🌐 <a data-start="4477" data-end="4505" class="" rel="noopener" target="_new" href="https://bitcy.io">bitcy.io</a> </li></ul>
</li>
</ul></li></ul>
</li>
</ul>
</li>
</ul>
</li>
</ul></li></ul></li></ul>
</li>
</ul></li></ul></li></ul>

Terms and Condition

Download Bitcy App

Download Whitepaper

<h2 data-start="107" data-end="126">Bitcy Contact Us</h2>
If you have any questions about these Terms, Privacy Policy, or our services, please reach out to us:
📧 Email: <a data-start="247" data-end="263" class="cursor-pointer" rel="noopener">support@bitcy.io</a> 
📍 Address: Office 1205, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates 
📞 Phone: +971 4 123 4567 
🌐 Website: <a data-start="407" data-end="435" rel="noopener" target="_new" class="" href="https://bitcy.io">bitcy.io</a>

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